Is SpinBoss legit and licensed?

Casolinia Group holds license no. 8048/JAZ2023-009 issued by the Anjouan Gaming Authority, which covers every part of the operation: the casino, the sportsbook, payment handling and player verification. Games come from studios such as Evolution, Pragmatic Play and NetEnt, all running on certified random number generators, so results aren't something we can touch.

How fast do you pay out?

Every withdrawal goes through an internal check that takes up to 72 hours. Once your verification documents are approved, crypto and e-wallet payouts usually reach you within 24 hours. Card withdrawals run 1 to 5 banking days, bank wires 3 to 7. First withdrawals take longer than later ones because that's when document checks normally happen.

Can I play on mobile?

Yes. The full spin boss casino online lobby, the sportsbook and your account all load in the mobile browser with no download required. Live dealer tables run fine on a phone too, and you can add the site to your home screen as an app icon if you prefer a one-tap shortcut.

What do I need to do to get the welcome bonus?

Make a qualifying deposit on any of your first four top-ups and the match plus the free spins get credited. The crypto offer of 200% up to 3,000 USDT is a separate deal, so pick one or the other. There is no deposit free bonus on top of these, and wagering terms and minimum deposit amounts for each tier sit on the promotions page.

Are there any fees on deposits or withdrawals?

None from us, whichever method you use. Minimum deposit is €20 for most methods and €10 for crypto and Paysafecard. If your bank or a blockchain network charges something on their side, that cost is theirs, not ours.

How do I reach your support team?

Live chat is open 24/7 in English and French, and it's the fastest route for anything urgent like a stuck deposit. For documents or account history, email support@location-chalet-hirsilinna.fr and the same team handles it.

Can I try games for free before betting real money?

Most slots open in demo mode with play money, so you can test volatility and bonus features with no deposit and before committing a cent. Live dealer tables are the exception, since real croupiers deal those rounds and there's no demo version.

Talk to our team at Spin Boss Casino

Talk to us now

Most questions are solved in the chat within minutes. Sign in first and skip the identity check.

Help with your account

Payment history, KYC uploads and limits live in your profile, open any time.

Not a member yet?

Create an account in about two minutes and the welcome offer is added to your first deposit.

New player bonus

400% up to €15,000 + 400 free spins

Every new account gets the welcome package on the first deposit.

How we help

Questions about your account, a payment or a game go to one team. We answer every message, in the order it arrives.

Hours and response times

The team works 24/7, weekends included. Expect a first answer within a few minutes on live chat.

Limits and help

Support can apply limits, time-outs and self-exclusion on request. SpinBoss is strictly for players aged 18+.

If something went wrong

If an answer does not solve the problem, reply and ask for a complaint to be opened. A senior agent reviews it and answers in writing.

Identity checks

Before a first withdrawal we may ask for identity documents. Upload them in your account or send them to [email protected].

Help us help you faster

Include the e-mail on your account and a short description of the problem. For a missing payment, add the transaction reference.

Contact channels

Write to [email protected] from the address linked to your account. Logged-in players can also open the live chat at any time.

We read everything

Every message is read by a person, not a bot. Thank you for helping us improve SpinBoss.